I have submitted the following text to Allstate:

Your password system on the customer care section is the most obnoxious password system I have ever used.

1. The Password must be 6-8 charecters in length (and have letters and numbers).

While the letters and numbers thing is a great thing to have, limited the password to be JUST 6-8 charecters is very annoying. Generally my passwords range from 6-10 charecters in length, and when I try to reset my password and it stops my typing at 8 charecters, it's frustrating.

2. Password changes take 10 minutes.

This is down right annoying.

When I change my password on almost any website I go to (including sites that handle my banking transactions) the password change is instantaneous. I logout, I login with my new password, and BAM! I'm in.

3. The wrong username/password message: The User ID or password you've entered is incorrect. Please either re-enter your User ID and password or go to Forgot Your User ID or Password to retrieve your log on information.

While you can retreive your username, you cannot retrieve your password. You can only reset your password, which means that you then have to wait for 10 minutes (see number 2) for this to take effect.

Other then that, I've been happy with my insurance services from Allstate and the Bebout Agency.